Do you have the ability to send different auto response emails based on how people answer your survey questions?

  • Profile Image
    Jessica  
    Asked on August 03, 2016 at 12:24 PM

    I would like to send a survey to people when they call me for additional questions on my product. I would like to send them a survey that asks 4 or 5 questions. Based on what they answer in the survey, I would like to send an email.

     

    For example. If someone answers

    1. They would like to buy 1000+ bottles of my product (as opposed to 30+ bottles, 100+ bottles, or 500+ bottles) then I would like to send them a wholesale email response.

    If however they answer that they wan to buy 30+ bottles, then I would like to send them a different auto email targetted towards smaller clients.

     

    Can the auto email feature do this? Can it send a different email based on how the survey is answered?

     

  • Profile Image
    Irshad
    Answered on August 03, 2016 at 01:29 PM

    Yes, it would be possible. For achieving this you would require to create multiple email notifiers, and then can create the conditions according to the requirement. 

    Please check the below guide for achieving that:

    https://www.jotform.com/help/167-How-to-Send-Email-Based-on-Selection

    If you face any issue or need further assistance feel free to revert back.