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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Not saving changes to a form.

    Asked by drkirkwilson on August 03, 2016 at 07:49 PM

    I added one text box to a form (see attached) and the Save icon has continued spinning over the last 24 hours. I have copied the web address to another tab in my browser and it also continues spinning (this has worked before to save changes and continue editing a form).

    After I added the text box, I edited the corresponding text in three additional languages so all seemed OK.

    Unfortunately, when I view the form as a user, the new text box is not in the form.

    What to do?

    Screenshot
    not saving changes a icon save changes attached all
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    JotForm Support

    Answered by Chriistian on August 03, 2016 at 10:46 PM

    I cloned your form and added a textbox. The cloned form seems to be saving fine on my end. Below is the new textbox when I previewed the form.

    Does the textbox still not appear on your form? I checked your form and the textboxes seem to display successfully. Can you please try clearing your form cache and your browser cache to refresh the form. Then re-save the form after. If the textbox you added is still not visible in the preview, please let us know. Regards.