What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not saving changes to a form.

    Asked by drkirkwilson on August 03, 2016 at 07:49 PM

    I added one text box to a form (see attached) and the Save icon has continued spinning over the last 24 hours. I have copied the web address to another tab in my browser and it also continues spinning (this has worked before to save changes and continue editing a form).

    After I added the text box, I edited the corresponding text in three additional languages so all seemed OK.

    Unfortunately, when I view the form as a user, the new text box is not in the form.

    What to do?

  • Profile Image
    JotForm Support

    Answered by Chriistian on August 03, 2016 at 10:46 PM

    I cloned your form and added a textbox. The cloned form seems to be saving fine on my end. Below is the new textbox when I previewed the form.

    Does the textbox still not appear on your form? I checked your form and the textboxes seem to display successfully. Can you please try clearing your form cache and your browser cache to refresh the form. Then re-save the form after. If the textbox you added is still not visible in the preview, please let us know. Regards.