My order form is now empty

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    Asked on August 04, 2016 at 04:30 AM

    i created a form last week and was updating it today when the site crashed and reloaded and showed me a prompt that jotform is currently unavailable. i have noticed the site has been crashing this week as i was updating the same form (visual services order form). i just checked back again right now and it looks like that this particular form is now empty while my other forms on the site are fine. Please advise how to retrieve what's on the form.


    Thank you

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    Answered on August 04, 2016 at 09:13 AM

    The form is not empty. But if the issue persists, I would suggest logging out from your account. Clear your Jotform cookies and login again. 

    We're experiencing some issues yesterday, but we've fixed it already. Your form has a lot of fields and loading it in the form builder might take you a minute.