What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submitted forms are taking a long time to process. Is there an issue with the database or something else?

    Asked by csewebmaster on August 05, 2016 at 10:50 AM

    When I fill out a form on my website and click Submit (or Register), it's not processing right away. Sometimes it goes very slowly and sometimes it times out altogether. Is there an issue with the service?

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    JotForm Support

    Answered by Charlie on August 05, 2016 at 12:54 PM

    Apologies for the inconvenience.

    There was a back-end issue earlier that caused some forms to load slowly and some submission issues. But this has been fixed an hour ago. Could you please try again?

    Again, our apologies for the inconvenience.