What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Invitation: Why is my form link leading viewers to a different form?

    Asked by JessicaRuthPhotography on August 05, 2016 at 07:31 PM

    I have recently remade a lot of the forms I use. To do this, I cloned my originals and adjusted the details I needed to adjust. 
    However, now when I send the new link to people, it seems to automatically redirect them to the old forms. They need to physically copy and paste the link for it to work, when just clicked, the link changes and takes them to the original form that I am no longer using. How is this fixed? 
    Thank you 

    form link different form email invitation
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    JotForm Support

    Answered by Kiran on August 05, 2016 at 11:00 PM

    Could you let us know how the form URL is being shared to your users? The hyperlink on the form may be having the link to the old forms itself. If you can provide us with more information how the forms are shared and provide us with the links so that we can take a look and provide you with necessary assistance.

    If you have sent an email with the forms, you may forward us the email at support@jotform.com and let us know here so that we can take a look at it. Please make sure that the subject line is "Support Forum - 899849".

    Thanks!

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    Answered by JessicaRuthPhotography on August 05, 2016 at 11:07 PM

    I have just been sending them the direct link URL and if it is copied and pasted, it works fine, however if the link is simply clicked, it changes to the old form URL and directs them to the old form which I do not want. 

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    JotForm Support

    Answered by Chriistian on August 06, 2016 at 02:57 AM

    How do you send the link to your users? Is it via email? If you are sending them via email, can you forward to us the email message you are trying to send so we can check? Please forward it to our support email (support@jotform.com) and use this subject: "Support Forum - 899849" to the email so we can easily locate the email.

     

    We will wait for your response.
    Regards.

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    JotForm Support

    Answered by Mike on August 07, 2016 at 10:32 AM

    We have received your email. Your are right the link is actually pointed to another form.

    There is a chance that you have accidentally copied wrong link with your custom content in the email.

    Please test the invitation again, but do not touch the link itself (you can add custom content below the link). It seems to be working fine on my side.

    Thank you.