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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Receiving both my email and customer's email

    Asked by ExplorerMag on August 06, 2016 at 09:37 AM


    We have made our form live (yay!) and are starting to receive submissions.  I've noticed that I've been getting both the email with the notification that someone has submitted, but it looks like I'm also receiving the email I set up for them to receive.  So I'm getting double the emails when someone orders.  I only want to receive the email from Jotform that they've we've received a submission.  Can you help my find my error in my form that's making me receive double?  Everything looks correct to me, but I'm still getting two emails per submission.

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    JotForm Support

    Answered by liyam on August 06, 2016 at 10:07 AM


    I just checked your form and you have on your autoresponder the setting which redirects to your email instead, rather than the email sending to the form user.

    An immediate fix is to remove these email conditions so that your autoresponder email shall be sent to those persons filling up the form entering their email address in the billing email field

    If you have questions or you need clarification, please let us know.


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    Answered by ExplorerMag on August 07, 2016 at 09:48 PM

    Thank you.  I'd like to have different emails set up to go to submitters based on their selections.  Is that possible?  Can I simply enter {billing email} into the conditions "email to" section so that it goes to the submitter?  

    For example, if someone selects "Get a Quote", I'd like them to receive the Quote email.  If someone selects "Place an Order", I'd like them to receive the Order Received email.

    These both have different information on them that I really don't want to make generic. Help!

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    JotForm Support

    Answered by liyam on August 07, 2016 at 11:04 PM


    Yes, you can just set your recipient for your conditions using the placeholder {billingEmail}. I see that you have created a new autoresponder email already, so what you just need is to just choose the condition set the autoresponder email that shall be used to send the email, and you're good to go.

    If you need further assistance, please let us know.

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    Answered by ExplorerMag on August 08, 2016 at 03:54 PM

    Thank you so much!  I think it's running properly now.