What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    All of the forms say they're disabled.

    Asked by RebelRae on August 08, 2016 at 01:59 AM

    All of the forms I try to create say they're disabled. From what I can tell reading other complaints, my profile has been blocked. Was I violating any terms by using my business email? I really would like to have even a single form work to accept payments on my sites. This form isn't even for my business site that has special payment requirements.

    single form create site all
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    JotForm Support

    Answered by Chriistian on August 08, 2016 at 04:38 AM

    Your account was autosuspended by our phishing detector due to violation of jotform's terms. Please note that collecting login credentials such as passwords is strictly prohibited. The form you created violates this rule so your account was suspended.

    I have now removed the password field on your form and reactivated your account. You should be able to use your form successfully now. To avoid getting suspended again, please refrain from collecting login credentials, social security numbers, credit card info, and other sensitive personal info.
    Regards.