What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I change my username ?

    Asked by karinapragnell on August 08, 2016 at 07:10 AM



    I hope you are well,

    My intern created an account on Jotform but I need to send the form under my name.

    would you be able to let me know how can I change the username?

    I've change my email + Password but I don't see where to change the username.


    Thanks a lot



  • Profile Image

    Answered by Irshad on August 08, 2016 at 07:25 AM

    It is possible to change username. But only the Jotform Support team can change the user name.  You just need to let us know 2 or 3 options by order of preference if it is available we can make the change for you.

    Also please note,  if you already have forms with custom urls, the previous custom urls will stop working, so you need to generate new ones.

    So please send us the required usernames, so we can proceed.

  • Profile Image

    Answered by karinapragnell on August 08, 2016 at 07:46 AM
    Thank you very much for your answer,
    I would like my username to be geraldineatger
    If this form stop work should I copy and paste it in a new one?
  • Profile Image

    Answered by Irshad on August 08, 2016 at 08:17 AM

    I have updated your username to geraldineatger. As you have not created custom URLs, so don't worry all of your form will work properly. I have already checked. Thanks