What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We cancelled our subscription halfway because our recruitment has ended. Why were we charged over $150 cancellation fee?

    Asked by KimberlyClark on August 08, 2016 at 11:15 PM
    cancellation cancelled fee
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 09, 2016 at 02:32 AM

    Hello KimberlyClark,

    I did check your account and found that you first upgraded your account to bronze yearly subscription plan and then cancelled it. 

    I have gone ahead and processed the refund of your last bronze yearly subscription payment. Please allow 3-7 days for the amount to reflect in your account. Your account is now downgraded to free plan.

    Thank you!