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  • Profile Image

    E-Mail notification stopped working.

    Asked by MrMennens on August 09, 2016 at 03:41 AM

    Hi there,

    The forms were working perfect! but as of the 3th of August the notification emails stopped working.

    I've tried to remove all the notifications and set a new one.. but no luck :|

     

    could you guys see what's going wrong!?

     

    Page URL:
    https://form.jotformeu.com/61053804633349

    stopped working Emails all and
  • Profile Image
    JotForm Support

    Answered by beril on August 09, 2016 at 05:00 AM

    We are sorry for the inconvenience that may have caused. Your email addresses, iplanning@rocks-n-rivers.nl, nadinedingenouts@rocks-n-rivers.nl, m.mennens@rocks-n-rivers.nl are IN our bounce list.

    Results shows;

     

     

    I removed them from the bounce and unsubscribe lists.

    For preventing that issue, please try to set your form notifications "Sender Email" to noreply@jotform.com.

     

     

    In addition to that, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by MrMennens on August 09, 2016 at 05:17 AM

    Thanks for your answer!

     

    i'll try it right away!

     

  • Profile Image

    Answered by MrMennens on August 11, 2016 at 03:21 AM

    It worked for a whole of 2 days i think. 

    I started with changing the sender email to noreply@jotform.com but that didn't seem to do the trick very long.

    could you check if my all my email addresses are bounced again!?

     

    i'll try and check with our mailserver guy if its possible to whitelist the jotmail ip address!

     

    [EDIT]

    I've contacted our network manager and have send you guys a different more private question! so don't bother checking the bounce list (I've unbounced them already)