What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why does the number of submissions not match the "count" on my page

    Asked by StripedBassChallenge on August 09, 2016 at 01:35 PM

    I have 81 submissions on a form.  I have run the report and confirmed 81 submissions.  I keep a couple of spreadsheets and always need to know how many submissions I have so that I don't miss any entries on the various sheets so the tallies are correct in the big picture. 


    Today the home page says I have 82 submissions.  I have run the excel report again -= there are 81 submissions.  I have counted them page by page.  There are 81 submissions.  Why does the count not match the submissions?  This is very problematic for me.

    Page URL:

  • Profile Image

    Answered by Irshad on August 09, 2016 at 03:27 PM

    I just checked your account, and I am able to see currently the "My Form" page is showing 84 submissions for your form id "60826368874166".

    I am able to see all those 84 Submissions on the report page, and also the same 84 submissions in the Excel and CSV reports:


    I think might be possible there is some issue related to Browser CACHE. So I would suggest you to please clear your Browser's CACHE, and check it again. Thanks.