Why does the number of submissions not match the "count" on my page

  • StripedBassChallenge
    Asked on August 9, 2016 at 1:35 PM

    I have 81 submissions on a form.  I have run the report and confirmed 81 submissions.  I keep a couple of spreadsheets and always need to know how many submissions I have so that I don't miss any entries on the various sheets so the tallies are correct in the big picture. 

     

    Today the home page says I have 82 submissions.  I have run the excel report again -= there are 81 submissions.  I have counted them page by page.  There are 81 submissions.  Why does the count not match the submissions?  This is very problematic for me.

    Jotform Thread 902042 Screenshot
  • Irshad
    Replied on August 9, 2016 at 3:27 PM

    I just checked your account, and I am able to see currently the "My Form" page is showing 84 submissions for your form id "60826368874166".

    Why does the number of submissions not match the count on my page Image 1 Screenshot 30

    I am able to see all those 84 Submissions on the report page, and also the same 84 submissions in the Excel and CSV reports:

    Why does the number of submissions not match the count on my page Image 2 Screenshot 41

     

    I think might be possible there is some issue related to Browser CACHE. So I would suggest you to please clear your Browser's CACHE, and check it again. Thanks.