What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I move a product option up in the list?

    Asked by ShonaDee on August 09, 2016 at 09:39 PM

    I have created products in the paypal gadget. I want to move product number 5 up to number 2. 

    product option product drag and drop
  • Profile Image
    JotForm Support

    Answered by jonathan on August 09, 2016 at 11:03 PM

    Use drag and drop, like this.

     

    Hope this help. Let us know if you need further assistance.

  • Profile Image

    Answered by ShonaDee on August 09, 2016 at 11:08 PM

    My wizard doesn't look like that. How do I get to that. I used the PayPal wizard

  • Profile Image
    JotForm Support

    Answered by jonathan on August 09, 2016 at 11:18 PM

    I see you were referring to the old UI since you were using sub-products.

    Anyway, its the same... you can use drag and drop on them.

    Like this

     

    Let us know if this still not working for you.

    Thanks.

  • Profile Image

    Answered by ShonaDee on August 09, 2016 at 11:46 PM
    I am using an old UI. How do I upgrade and I have tried that it won't move.
    My 4 directional arrow is not white it's black and when i drag it I get an
    international no icon.
    ...
  • Profile Image

    Answered by ShonaDee on August 10, 2016 at 12:45 AM
    I hope you can watch my short video and tell me what I need to do
    differently. Thanks
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 10, 2016 at 03:00 AM

    Did you attach a video in your latest response? Unfortunately, the video you have attached cannot be seen in the forum. Perhaps you can try uploading the video to your Google Drive, then share the link to that video here. Make sure to set the sharing settings to anyone with the link. Here's a guide that can help: Share using a link.

    Furthermore, may we ask what device and browser are you using to edit the form? This would allow us to identify why you cannot drag and drop the products in the payment wizard.

    I will wait for your response.
    Regards.

  • Profile Image

    Answered by ShonaDee on August 10, 2016 at 08:45 AM
    I tried it on my desktop and it worked fine. Thanks for your assistance.
    ...
  • Profile Image

    Answered by Irshad on August 10, 2016 at 09:54 AM

    You are welcome. If you need further assistance, feel free to revert back.