What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my form disabled

    Asked by mrsnicoleorozco on August 10, 2016 at 01:00 AM

    Hello, I created a form and it says disabled.  What I am needing is for the person to enter in their credit card info but I do not want to accept a payment on there.  I have to reenter their credit card info into my product website.  How do I need to do this?  

    Page URL:
    https://form.jotform.com/62221092854149

    product credit card hello
  • Profile Image
    JotForm Support

    Answered by beril on August 10, 2016 at 03:21 AM

    Your account was auto-suspended due to asking credit card information with plain text on your form.

    Unfortunately, as a part of PCI DSS certification, we're deleting credit card information which was added with plain text.

    Please note that asking credit card information is not possible with plain text and asking credit card information with plain text which is against our terms of use. I've deleted those fields and  I've re-activated your account. If you want to create payment form you need to create our Payment tools to ask payments. Please check the guide below for more information:

    http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

     

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.