What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am unable to login using my account

    Asked by Kellsey Le on August 10, 2016 at 08:50 AM

    Unable to log in. Will not let me enter password strangely.

    even when I hit the enter button, nothing. 

    unable to log in
  • Profile Image
    JotForm Support

    Answered by Welvin on August 10, 2016 at 09:56 AM

    How about trying to login using another browser? Please give it a try. You have to login by your username instead of the email address. If you think you forgot your password, you can simply reset it.

    Also, try logging in from this login page: https://www.jotform.com/login