What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hi. I am receiveing emails to say that my limit has been reached and that my account will be deactivated today at 12pm.

    Asked by elevategym on August 11, 2016 at 04:11 AM

    I am confused as it says my current plan allows for 100 forms per month and there has been nowhere near this amount of submissions.

    Please advise me on what I need to do to retain my account.


    Many thanks,

    Laura Campbell.



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    JotForm Support

    Answered by Chriistian on August 11, 2016 at 06:00 AM

    I checked your account and it seems to be well below the limits for a free account.

    However, I did notice that your email address is also connected to a guest account. Guest accounts can only receive 10 submissions, and the form on your guest account has exceeded that limit. This may be why you received the email stating that your account has reached the submission limit.

    I have now moved the form from the guest account to your registered Free account. That way, new submissions will be counted on your Free account's limits, not the guest account. You can simply disregard the email that you received.


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    Answered by elevategym on August 11, 2016 at 11:46 AM
    Thank you.
    Sent from my iPhone