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  • Profile Image

    Submitted documents are showing up as missing

    Asked by cjstpierre on August 11, 2016 at 10:30 AM

    Hello we have resumes and cover letters being submitted via JotForm. After we click on the link to view PDF files we are given this error message. We've had this issue before, and it was fixed but we've now had it happen a second time.

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
     
    AccessDenied
    Access Denied
    686389E2FF3EF2FD
     
    46giq3Zk8Zuvm+j1mDbcfi95QfJc5ZrSFVeTYGRI0fULduOEfD5Sz9ERkVbrJctk95H1fRHOJcs=
     
     
    submitted documents AccessDenied
  • Profile Image
    JotForm Support

    Answered by Jan on August 11, 2016 at 12:06 PM

    Is this the form you're referring to? (https://www.jotform.ca/form/52175527620251)

    I checked your account and I was able to open the uploaded PDF files. I tried the latest submission and the oldest one, it was successful. I didn't get the Access Denied error message.

    May I know if this is only happening on only 1 submission? If yes, can you please guide us what is the submission ID of the uploaded file that you cannot open?

    We'll wait for your reply. Thank you.

  • Profile Image

    Answered by cjstpierre on August 11, 2016 at 12:46 PM
    Yes I believe so. Thanks.

    Chad St. Pierre, MCSE MCP A+
    Director of Information and Technology
    P | 250-489-0667
    F | 250-489-2673
    GOLDENLIFE.CA

    Golden Life Management Corp.
    521 Industrial Road G, Cranbrook, BC, V1C7G5

    ATTENTION: We have moved. Our new address is included above.

    ...
  • Profile Image
    JotForm Support

    Answered by Mike on August 11, 2016 at 02:10 PM

    If you see the AccessDenied error for individual submission, unfortunately, it means that the file was not properly uploaded. The issue might be caused by problems with user's internet connection, browser, corrupted file or something else.

    Please ask the form user to re-submit their entry.

  • Profile Image

    Answered by cjstpierre on August 11, 2016 at 04:46 PM
    Sounds great. Thank you.

    Chad St. Pierre, MCSE MCP A+
    Director of Information and Technology
    P | 250-489-0667
    F | 250-489-2673
    GOLDENLIFE.CA

    Golden Life Management Corp.
    521 Industrial Road G, Cranbrook, BC, V1C7G5

    ATTENTION: We have moved. Our new address is included above.

    ...