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    Not receiving submission emails.

    Asked by hopeshaven on August 11, 2016 at 11:36 AM
    Emails for
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    JotForm Support

    Answered by ashwin_d on August 11, 2016 at 01:10 PM

    Hello hopeshaven,

    I'm sorry for the trouble caused to you.

    I did check our email logs and found that earlier the the emails were getting failed but now the submission emails seems to be being sent successfully. Please check the logs below:

    Failed:

    [2016-08-11 01:41:37] Submission #346703297185661015 Form #11192248199 FAILED to mskla14@outlook.com from noreply@jotform.com via AMAZONSES 

    [2016-08-11 01:41:37] Submission #346703297185661015 Form #11192248199 FAILED to mskla14@outlook.com from noreply@jotform.com via AMAZONSES 

    [2016-08-11 01:41:37] Submission #346703297185661015 Form #11192248199 FAILED to hopeshaven@comcast.net from  via AMAZONSES 

    [2016-08-11 00:26:59] Submission #346698819032445762 Form #11192248199 FAILED to hopeshaven@comcast.net from  via AMAZONSES 

    Success:

    [2016-08-11 11:23:31] Form #11192248199 SENT to mskla14@outlook.com from mskla14@outlook.com via SENDMAIL 

    [2016-08-11 13:08:51] Submission #346744531547563355 Form #11192248199 SENT to hopeshaven@comcast.net from john@example.com via SENDMAIL 

    I would suggest you to please test your form again and get back to us if the issue persists.

    We will wait for your response.

    Thank you!