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    Not able to add a payment tool

    Asked by cannecun on August 11, 2016 at 12:40 PM

    When I try to add a payment tool, I get the pop up (see screen shot) that tells me I can't have more than one and I need to delete the existing one.  I don't have any set up so how am I supposed to delete the existing?  Why am I getting this message?  I am not able to proceed with adding a payment tool.

    Please advise.



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    JotForm Support

    Answered by John_Benson on August 11, 2016 at 02:14 PM

    I cloned your form and I discovered that there is an existing payment integration on it. Please check the screenshot below:

    The form can only have 1 payment integration, so you need to delete this one by clicking the "delete" icon. If you want to edit the existing payment tool, please click on the "wand" icon.

    Hope that helps. Thank you.