What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Does Jotform have issues working properly under Windows 10?

    Asked by ALR-DSM on August 11, 2016 at 04:02 PM

    Hello, we have been working on a jotform from a computer that recently upgraded from Windows 7 to Windows 10.  When we are working in it, the SAVE icon just spins and spins for hours without saving any of the updates.  Then we close out and the updates have not been saved.  We have tried this under both Google Chrome and Internet Explorer and had the same issue.  Then we tried to update the form from a computer that has not been updated to Windows 10 and is still operating with Windows 7 and there is no issue- it saves quickly and the SAVE button does not spin and spin. Any thoughts?  

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    JotForm Support

    Answered by Nik_C on August 11, 2016 at 05:33 PM

    Windows 10 should not have any influence on browser's presentation of the form builder, especially if you have used Google Chrome browser. Could you please try refreshing your browser's cache and then check if the form builder save button is working properly? Also, try visiting this site to check if your browser has the javascript enabled.

    If the javascript is disabled you can find the guide for enabling it on the same website. 

    Please let us know if this worked for you.

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    Answered by ALR-DSM on August 16, 2016 at 01:16 PM

    I followed your instructions refreshing browser's cache and making sure my javascript in enabled.  I continue to have problems working in www.jotform.com.  Any time I need to save to move to a different window my save button just spins and says it is working.  I am unable to continue.  Help!

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    JotForm Support

    Answered by Welvin on August 16, 2016 at 02:32 PM

    Please try clearing your browser cookies for Jotform. The website will ask you to log in again. Edit your form and see if that helps you make the save button work.

    https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

    https://support.google.com/chrome/answer/95647?hl=en 

    We also recommend working with the secure link, https://www.jotform.com