What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is the email template not saving correctly?

    Asked by ryanhumphries on August 11, 2016 at 05:37 PM

    The email templates are not storing HTML as entered.  They seem to be moving table fields around and placing them in different orders then actually coded.  Its moving the <TR> up or down. 

    template email template email correctly
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    JotForm Support

    Answered by Chriistian on August 11, 2016 at 10:35 PM

    Are you referring to this form? I can't seem to replicate the issue on my end. I cloned the form to my account and added a <tr> in the email notification. The tr did not move up or down. I was able to save it successfully after.

    Here's a sample notification that I received.

    Can you please try clearing your form cache and your browser cache then try saving it again? If the issue still persists, please let us know. Thank you.