Why is the email template not saving correctly?

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    Asked on August 11, 2016 at 05:37 PM

    The email templates are not storing HTML as entered.  They seem to be moving table fields around and placing them in different orders then actually coded.  Its moving the <TR> up or down. 

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    Answered on August 11, 2016 at 10:35 PM

    Are you referring to this form? I can't seem to replicate the issue on my end. I cloned the form to my account and added a <tr> in the email notification. The tr did not move up or down. I was able to save it successfully after.

    Here's a sample notification that I received.

    Can you please try clearing your form cache and your browser cache then try saving it again? If the issue still persists, please let us know. Thank you.