What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email Notifications Sending to Wrong Address

    Asked by dlasson on August 11, 2016 at 05:49 PM


    I cannot seem to find an answer to my issue on the forum.

    I entered two email addresses (mine and one other) in the "Recipient Email" field, and an email was sent only to me. I then deleted my address, but the email was still sent to me and not to the second address. 

    Any assistance would be appreciated. I'd rather not share the names on the form, so hopefully you can answer this without it.


  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 11, 2016 at 10:07 PM

    You probably used the test button rather than filling the form out and clicking on submit.  Please try the other way around and if the emails are still not sent, let us know.