What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can an incomplete submission be acknowledged?

    Asked by Toyohari on August 13, 2016 at 08:19 PM

    Some submissions do not complete through PayPal for various reasons, and appear in the Incomplete Submissions list, an an email be generated to notify applicants about this, or at least an administrator?

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    JotForm Support

    Answered by liyam on August 13, 2016 at 08:39 PM

    Hello Toyohari,

    You can complete the submission manually if you see that the incomplete submission actually was completed in your Paypal account. This will send the email notifications which is pending to receive coming from JotForm.  

    But please take note that Paypal is independent from JotForm, but JotForm is quite dependent on getting the status from Paypal. So This means that upon completing the payment from JotForm, it does not actually complete the payment from paypal, and neither paypal will receive an email of payment.

    Hope this clarifies some issues.

    If you have more questions, please let us know.