What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cannot login

    Asked by jaynie  on August 15, 2016 at 11:07 AM

    Every time I try to to login it tells me my username and password do not match.

    login forgot password password do not match reset instructions
  • Profile Image
    JotForm Support

    Answered by Mike_G on August 15, 2016 at 12:21 PM

    May I suggest for you to try to use the "Forgot Password?" option from our login page and see if that helps?

    There you will be asked to enter your username or the email address associated with your account. Once you've entered your username or email address, click the "Send Reset Instructions" button then you should receive an email that contains the reset instructions for your password.

    By the way, may we know the username of your account and the email address associated with it, please?

    Thank you.