What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems with the Preferences menu

    Asked by bhds on August 15, 2016 at 12:07 PM
    I am experiencing this problem too.  Reloading the browser solves the problem only temporarily, and it's not long before I have to restart my browser again.  Is this problem going to be fixed?
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    JotForm Support

    Answered by Jan on August 15, 2016 at 01:28 PM

    Sorry for the inconvenience. Does this problem happens if you try using another browser? If not, then it is possible that it is a browser problem. You may want to disable add-ons or pop-up blocker like Adblock.

    It is also recommended to use only 1 browser tab for the Form Builder. The auto-save function could overwrite the changes you made if you have 2 Form Builder opened.

    It is also possible that it is a connection issue. If you are using a wireless connection, please try using wired networking to check if the issue is still present.

    Lastly, I will clear your form cache so that your forms will be refreshed from our servers.

    Please take note that these are just troubleshooting steps in order to isolate the issue. If you have any questions, let us know. Thank you.