What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not receiving submissions in my Salesforce account?

    Asked by BizStarts on August 15, 2016 at 12:37 PM

    My Salesforce account has been authenticated and the fields are matched up, but when I fill out the form it doesn't load anything into my Salesforce account.

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    JotForm Support

    Answered by Nik_C on August 15, 2016 at 01:10 PM

    Please try reintegrating the Salesforce with Jotform and re-mapping the fields. Also, make sure that all of your fields are mapped properly to the Salesforce fields since integration will not work if all the fields do not match exactly.


    Let us know if this worked for you.

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    Answered by BizStarts on August 16, 2016 at 01:36 PM

    That did the trick!