What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I access documents attached (uploaded) to our forms ?

    Asked by Sophie Sauser on August 15, 2016 at 02:15 PM

    Our application form includes a request for copies of licenses, diploma and other certificate.

    I do receive notification fo new applicants and I am able to access this information but not any attachment .

    Thank you for your help.



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    JotForm Support

    Answered by Mike on August 15, 2016 at 03:29 PM

    The upload field on your form is not currently marked as required. It looks like that form users are skipping that field.

    You might consider switching it to the required mode. Please also note that individual max file size is currently set to 1MB and can be increased.

    If you need any further assistance, please let us know.