What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I understand that you have enabled the Form encryption option for your JotForm and has downloaded the private key. Please be noted that the submissions received for the encrypted forms will not be displayed normally unless the downloaded private key is supplied when prompted. So, it is required to keep the private key in a safe place. Also, it is not possible to regenerate the same key again if the key is lost. If the key is lost, it is not possible to decrypt the submissions received while the form is encrypted.
Please refer to the guide below that can help you with more information on encrypted forms.
Hope this information helps! Let us know if you are referring something different. We will be happy to help.