What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving filled out forms

    Asked by GoatFinder on August 16, 2016 at 09:26 AM

    For some reason I'm not receiving forms that my customers are submitting.

    Did not have any problems until the end of July.

    I am receiving payments from PayPal but the forms are not coming through to my inbox with their info.

    Please advise


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    JotForm Support

    Answered by EltonCris on August 16, 2016 at 10:47 AM

    Your email ended on the bounce list with the following reason and I have now removed it. You should receive emails by now.

    goatfinder@earthlink.net is in the bounce list 

    Reason(s) : smtp; 550 IP is blocked by EarthLink.

    Your email service provider has rejected emails coming from JotForm because we are on their blacklist. In order to prevent his from happening again, we suggest adding JotForm IPs, domains and sender emails into your white list https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    Hope this helps!