Not receiving filled out forms

  • Profile Image
    GoatFinder
    Asked on August 16, 2016 at 09:26 AM

    For some reason I'm not receiving forms that my customers are submitting.

    Did not have any problems until the end of July.

    I am receiving payments from PayPal but the forms are not coming through to my inbox with their info.

    Please advise

     

  • Profile Image
    EltonCris
    Answered on August 16, 2016 at 10:47 AM

    Your email ended on the bounce list with the following reason and I have now removed it. You should receive emails by now.

    goatfinder@earthlink.net is in the bounce list 

    Reason(s) : smtp; 550 IP 209.126.123.106 is blocked by EarthLink.

    Your email service provider has rejected emails coming from JotForm because we are on their blacklist. In order to prevent his from happening again, we suggest adding JotForm IPs, domains and sender emails into your white list https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    Hope this helps!