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  • Profile Image

    Email Notification Format — Does Not Appear The Way It Should

    Asked by odnd on August 16, 2016 at 01:09 PM

    Hi JotForm!

    I'm trying to format the column widths in my email notifications, and it's not working.

    Here, I've dragged the column guide to control the column width (making the left column about 2/3 the width of the table.)

     

    In the Source Code, the ratio of the column widths appears to be about right (left column 58.9419% / right column 35.0581%).

     

     

    In the test email, the ratio of the column widths appears to be about right.

     

    But when I receive the notification email, the left column is still way too narrow.

    What might I be missing?

    Thanks for your help!

    Lisa

    Page URL:
    http://olddogsnewdigs.com/form-adoption.html

    email notification format email does not appear
  • Profile Image
    JotForm Support

    Answered by BJoanna on August 16, 2016 at 02:33 PM

    I have cloned your form and made some tests on my cloned form and I was able to replicate mentioned issue. Width of the left column is narrowed. I think that this is happening because of the configurable list table. Width of the table can not be changed and because there is not enough space in right column for table to fit in, right column is expanded and left column is narrowed. 

    I was able to resolve mentioned issue on my cloned form by increasing the width of the table to 900.

    After that I made another submission and Notification that I received looks like this. 

    Here is my form: https://form.jotform.com/62285889052971 

    Feel free to clone it

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by odnd on August 16, 2016 at 03:21 PM

    Thank you so much! I'm hopeful this will solve the problem. I changed the table width to 900 in two places — the one that you highlighted, and there's another one 11 lines above it.

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    JotForm Support

    Answered by BJoanna on August 16, 2016 at 03:32 PM

    You're welcome. 

    You can submit your form and see if the table inside of email Notification looks as you would like now.

    Feel free to contact us if you have any other questions.