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  • Profile Image

    Issue with commas and points with calculator and Stripe

    Asked by mariarus on August 16, 2016 at 06:40 PM

    Hi there,

    I have created a form with a calculator and stripe connect, but it is not working properly:

    However, I have checked the fields:

    "Use commas for decimal point." in calculator

    and "Decimal Separator:comma" in stripe widget.

    Why is it not working? Please find the URL of my form: https://form.jotformeu.com/62285290926361?idbooking=108&importeDe7=1,50

    Thanks!

     

    Page URL:
    https://form.jotformeu.com/62285290926361?idbooking=108&amp;importeDe7<br/>=1,50

    Screenshot
    stripe form custom calculation custom amount decimal symbol
  • Profile Image
    JotForm Support

    Answered by Mike on August 16, 2016 at 08:04 PM

    The Stripe custom input is accepting dots instead of commas as decimal symbol. Please try with a forwarded dot instead:

    https://form.jotformeu.com/62285290926361?idbooking=108&importeDe7=1.50

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by mariarus on August 17, 2016 at 01:49 AM

    Hi Mike,

    Thanks for your answer. Yes, I have seen this, but my client are thinking that they are paying hundreds or thousands instead of the amount... Any other workaround?

  • Profile Image
    JotForm Support

    Answered by jonathan on August 17, 2016 at 07:18 AM

    Can you pleas clarify wat is not working properly?

    The example by Mike uses dot as the decimal symbol already.

    https://form.jotformeu.com/62285290926361?idbooking=108&importeDe7=1.50

     

    Are you saying you cannot use the same? Please provide more details and we will check further .

    Thanks.