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    Conditional Logic to Unrequire Field - But still prevents submission

    Asked by bmccain on August 17, 2016 at 12:22 PM

    I have a conditional logic that unrequires address when status is set to guest

    When I select guest, the red asterick goes away

    But when i try to submit, it still give the 'field required" error




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    JotForm Support

    Answered by BJoanna on August 17, 2016 at 02:47 PM

    I have tested your form and I was able to replicate mentioned issue. After that I have cloned your form and I was able to replicate it on my cloned form as well. I was able to resolve this issue by deleting address field and adding new one.  However if you do the same on your form, you will also delete all submitted data for address field. 

    Instead of that I would suggest you to edit your condition for address field. First unrequire address and set your condition like this. 

    On my cloned form this has resolved mentioned issue. 

    Here is my cloned form: https://form.jotform.com/62295814652966 

    Feel free to test it and clone it

    Hope this will help. Let us know if you need further assistance.