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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to access account and never received password reset email

    Asked by billy criscione on August 17, 2016 at 12:34 PM

    the account should be under billy@ghostlymanor.com

     

    thanks

    billy

    419-656-0862

    My Account can't access reset password email can't access account jotform account unable to access
  • Profile Image
    JotForm Support

    Answered by KadeJM on August 17, 2016 at 02:33 PM

    I checked your jotform account for "billycrisc" associated with you're provided email address and I found that your account is active.

    The reason you weren't receiving any emails is because your email address ended up in our bouncelist due to being flagged for sending too many emails per hour.

    Result: billy@ghostlymanor.com is IN the bounce list
    Reason(s) : smtp;550 5.1.1 <billy@ghostlymanor.com> - 198.2.128.12 has sent to too many recipients this hour. IB607

     

    I've removed you so that you can try it again.