What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What happened to my form?

    Asked by PrettyAmused on August 17, 2016 at 04:19 PM

    I worked on a form for several hours, saving as I went, then unexpectedly had to close and restart my computer. Now the form is not there. There is no url or screenshot available.

  • Profile Image

    Answered by KadeJM on August 17, 2016 at 07:15 PM

    Do you mean you have lost your form and it's gone missing?

    What was the name of the form you had?

    I checked your account and currently I found 1 survey form:



    Is that the right form or was there supposed to be another one?

  • Profile Image

    Answered by PrettyAmused on August 18, 2016 at 09:48 AM

    It's back now. I wish I had taken a screen shot while it was empty. I was able to get to it through history, but it didn't display under my forms. Oh well, it's good now. Thanks!

  • Profile Image

    Answered by KadeJM on August 18, 2016 at 11:01 AM

    It's okay, we appreciate you letting us know about this problem and I believe I understand what you meant by that.

    We do apologize about any inconveniences that you may have experienced and we are just glad to know that you have the form and it's working again for you.

    If for some reason this problem continues to occur just let us know and we'll gladly look again.