I have upgraded but account disabled

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    Asked on August 18, 2016 at 12:39 PM



    I upgraded my account to the $19/month payment but got an email this morning saying the account is disabled. Please fix this ASAP.

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    Answered on August 18, 2016 at 01:43 PM

    Thank you for contacting us.

    Your subscription was not applied to your account, and I cannot locate your payment.

    Could you please provide us with any information about your upgrade order (order email, order ID)?

    In the meantime, we have re-activated your account.