What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have upgraded but account disabled

    Asked by aparmar1976 on August 18, 2016 at 12:39 PM



    I upgraded my account to the $19/month payment but got an email this morning saying the account is disabled. Please fix this ASAP.

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    JotForm Support

    Answered by Mike on August 18, 2016 at 01:43 PM

    Thank you for contacting us.

    Your subscription was not applied to your account, and I cannot locate your payment.

    Could you please provide us with any information about your upgrade order (order email, order ID)?

    In the meantime, we have re-activated your account.