I have upgraded but account disabled

  • Profile Image
    aparmar1976
    Asked on August 18, 2016 at 12:39 PM

    Hi 

     

    I upgraded my account to the $19/month payment but got an email this morning saying the account is disabled. Please fix this ASAP.

  • Profile Image
    Mike
    Answered on August 18, 2016 at 01:43 PM

    Thank you for contacting us.

    Your subscription was not applied to your account, and I cannot locate your payment.

    Could you please provide us with any information about your upgrade order (order email, order ID)?

    In the meantime, we have re-activated your account.