- aparmar1976Asked on August 18, 2016 at 12:39 PM
I upgraded my account to the $19/month payment but got an email this morning saying the account is disabled. Please fix this ASAP.
- JotForm SupportMikeAnswered on August 18, 2016 at 01:43 PM
Thank you for contacting us.
Your subscription was not applied to your account, and I cannot locate your payment.
Could you please provide us with any information about your upgrade order (order email, order ID)?
In the meantime, we have re-activated your account.