What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why did I get suspended and what policy did I break

    Asked by Scott  on August 18, 2016 at 01:15 PM

    this is a huge inconvenience. I have 50 people that need the form I put together and now they can use it from our website. I need to know what policy I broke and what is the problem with my form. I'm 2 seconds from switching to another form company. If this form worked well we were gonna have a paid account but now I'm very uncertain 

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    JotForm Support

    Answered by BDAVID on August 18, 2016 at 02:38 PM

    We apologize for the inconvenience, I have reactivated your account username "theJERK". Upon reviewing your forms, I can see they do not violate our terms of use: https://www.jotform.com/help/8-Terms-of-Use 

    I have white-listed your forms to avoid having the phishing system to auto-suspend your forms.

    Open a new thread if you need anything else, we will be glad to assist you.