What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I getting "api exceed, account suspended" message when I'm on a paid account?

    Asked by Victoria on August 18, 2016 at 08:42 PM
    paid account
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    JotForm Support

    Answered by Welvin on August 18, 2016 at 11:02 PM

    You have a few accounts with us, the one that is currently subscribed to our Bronze Plan is lvlabrescue (rescuedirector@lvlabrescue.com). This account has exceeded its daily API limit, that is why you're getting the warning.

    Here's your API status:

    I checked the account and found out that you are using our Android and IOS app and this may have caused the limit. 

    API Keys are limited to 1000 requests for free accounts and 10000 requests for paid accounts per day. This limit will reset at 00 EST. 

    Note that the account is active and not being suspended. Please login to the account to view the statistics. 

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    Answered by victoriab23 on August 19, 2016 at 12:05 AM

    There is absolutely no way we used 10000 requests today.

    Come on, something else is wrong. THe error I got told me to upgrade from a free account, so there's a glitch on your end, not matching that this is a paying account.

     

    Hell, I'd dispute there was even 1000 views today.

     

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    JotForm Support

    Answered by ashwin_d on August 19, 2016 at 03:45 AM

    Hello,

    Have you received any warning email as well asking to upgrade? Only one account "lvlabrescue" has form and none of the other account seems to have any form created yet.

    I would request you to please share the email or share a screenshot of the error message and we will take a look. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    We will wait for your response.

    Thank you!

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    Answered by victoriab23 on August 19, 2016 at 01:36 PM

    This is the bulk of the email received when the first api limit message arrived. 

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    Answered by Irshad on August 19, 2016 at 02:55 PM

    Thanks for sharing the screenshot. I have just checked your account " victoriab23 ". And I am able to see the status of the account by which you are asking the Question is "Free". 

    As mentioned by my colleague, the API Keys are limited to 1000 requests for free accounts and 10000 requests for Bronze accounts per day. This limit will reset at 00 EST. 

    As you have multiple accounts, so can you please confirm in which account (username), you are facing the issues. Thanks.