- evelina_soldatenkoAsked on August 19, 2016 at 06:24 AM
Please can you help, we are unable to save our changes or preview the items.
Please email me back on email@example.com
- IrshadAnswered on August 19, 2016 at 09:29 AM
I have checked your account, but I am not able to see any issue. I have cleared your Form Cache. And would suggest you, to clear your Browser's Cache Or try to check it in different Browser.
If you need further assistance feel free to revert back.
- evelina_soldatenkoAnswered on August 22, 2016 at 10:32 AM
This has still not been resolved ? we have been contacting your support via email.
I really need someone to deal with this issue ASAP as our link is live and we need to make amendments.
We have cleared our cache on all three browsers, internet explorer, chrome and firefox and this is still not working.
Please email me at firstname.lastname@example.org
- KadeJMAnswered on August 22, 2016 at 10:50 AM
I've tested this on my end but my form test saves and changes are updating properly.
What version of Chrome, IE, and FF are you using?
I see you have a lot of forms. Is this happening on all of them or just one?
Can you please provide us with a link to the form you've been trying to update but are not seeing the saved changes on so we can investigate this issue further?
- evelina_soldatenkoAnswered on August 23, 2016 at 04:23 AM
The links of our current live forms below, I also tried amending these both on my home PC and still had the same issue. Generally the first change works - well doesn't save most of the time and them the save and preview button just freeze.
- JotForm SupportRoseAnswered on August 23, 2016 at 05:26 AM
I tested both forms indicated here above on your side and on my side by cloning it. I also used different browser to test. I made several changing not only one. After each changing, it saved correctly and preview also worked fine.
Updates that I done were also registered in History page. See screen shot at below.
It seems there is nothing goes wrong but it might be a temporary situation.
If you need any further assistance by our side for this issue or anything else, please let us know. We would be pleased to help you.
- evelina_soldatenkoAnswered on August 23, 2016 at 05:52 AM
Can you try amending and duplicating fields that already exits, each time you need to make more that one change as the problem starts after the first amendment.
The problem is still persisting across the account - event with old forms and duplicate forms.
As mentioned we have used three types of browsers and three different pcs and the problem is still happening.
- JotForm SupportNik_CAnswered on August 23, 2016 at 07:37 AM
I cloned and checked your form and I wasn't able to replicate the issue. I copied the fields and saved without any problems. As you can see below:
Which versions of the Browser's you are using, since we are not able to replicate this issue on our end?