What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Every time I try to preview the form, the page fails to load.

    Asked by mdfadmin on August 20, 2016 at 02:16 PM

    I have tried previewing the form on both Internet Explorer and Chrome. As soon as the page begins to load it fails and asks if should kill the reloading progress.

    Page URL:
    https://form.jotform.com/61616865005152

    preview TRY the form and Previewing both form on
  • Profile Image
    JotForm Support

    Answered by Mike_G on August 20, 2016 at 06:32 PM

    I have opened your form and was able to see what you mean. I have cloned your form and I was able to reproduce the issue you're having. Aside from the form being long, it also has many conditions and large images. I also noticed that there are a lot of Conditions that already has "missing fields". Could you please delete those conditions that have "missing fields" already as it also adds up to load processes.

    Also, I have disabled the "AutoFill (Continue Forms Later)" function of the clone version of your form and it somehow loads faster than before. Even though you haven't filled the form yet, it will start scanning the form for changes. That is why we normally advise our users to use the "session" workaround. The information on how you can do that is found in this guide: How-to-Save-Forms-and-Continue-Later

    Thank you.

  • Profile Image
    JotForm Support

    Answered by Mike_G on August 20, 2016 at 06:45 PM

    You may also want to consider dividing your form into pages using "Page Breaks". 

    Here's the clone version of your form where I used "Page Breaks" to divide it into sections.

    https://form.jotform.com/62326825918968

    I hope this helps. Thank you.