Why does link to my Credit Card Authorization form say "Form not found: This form is disabled"?

  • Profile Image
    amltravel
    Asked on August 20, 2016 at 05:49 PM

    Hi, 

    In my preferences, I've selected "Enabled" status for my "Credit Card Authorization - AmL Travel" form. Yet, when I test out the link to the survey, it gives me the error noted above: "Form not found: This form is disabled."

    Further, when I tried emailing the link using the "Share Form" -> Email function under "Publish", entered the email to send to and captcha information, I get an "Oops.. Reached your limits" pop-up upon hitting send. 

    Why is this happening, and can you help me with this error? 

    Thank you,

    Abby

  • Profile Image
    Kevin_G
    Answered on August 20, 2016 at 09:55 PM

    This is because your account has been disabled, this happened because you're asking for Credit Card info in one of your forms.

    http://www.jotform.us/form/62326127656154

    Please do note that asking for Credit Card information goes against our terms and this is why your account has been suspended, in order to re-activate your account I had to remove the guilty fields from your form. 

    Also, please read our terms, so you avoid your account to get suspended again due to violation of our terms: http://www.jotform.com/terms/

    If you need to get payment info from your submitter you need to use our payment integrations, you will find them here: https://apps.jotform.com/category/payment_processing   

    Here is also another  link that will help you: How-to-Enable-Payment-Authorization

    Regarding to your second question, it has been moved to another thread, you will find it here: https://www.jotform.com/answers/911723 

    We will assist you with that as soon as possible.