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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why does link to my Credit Card Authorization form say "Form not found: This form is disabled"?

    Asked by amltravel on August 20, 2016 at 05:49 PM


    In my preferences, I've selected "Enabled" status for my "Credit Card Authorization - AmL Travel" form. Yet, when I test out the link to the survey, it gives me the error noted above: "Form not found: This form is disabled."

    Further, when I tried emailing the link using the "Share Form" -> Email function under "Publish", entered the email to send to and captcha information, I get an "Oops.. Reached your limits" pop-up upon hitting send. 

    Why is this happening, and can you help me with this error? 

    Thank you,


  • Profile Image
    JotForm Support

    Answered by Kevin_G on August 20, 2016 at 09:55 PM

    This is because your account has been disabled, this happened because you're asking for Credit Card info in one of your forms.


    Please do note that asking for Credit Card information goes against our terms and this is why your account has been suspended, in order to re-activate your account I had to remove the guilty fields from your form. 

    Also, please read our terms, so you avoid your account to get suspended again due to violation of our terms: http://www.jotform.com/terms/

    If you need to get payment info from your submitter you need to use our payment integrations, you will find them here: https://apps.jotform.com/category/payment_processing   

    Here is also another  link that will help you: How-to-Enable-Payment-Authorization

    Regarding to your second question, it has been moved to another thread, you will find it here: https://www.jotform.com/answers/911723 

    We will assist you with that as soon as possible.