What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Question about security risks of storing info on a cloud based system

    Asked by acoppola on August 21, 2016 at 03:00 PM

    I am going to be using this Survey for a lot of my clients. When I present it they are going to ask about security risks of storing info on a cloud based system. My clients to give you an example are 3 of the largest banks in US, Dept of Defense and multiple food and beverage companies to name a few what can I tell them if they ask that question? I will have very sensitive information such as IP addresses pictures of there network equipment including data centers.

  • Profile Image
    JotForm Support

    Answered by Kiran on August 21, 2016 at 04:10 PM

    Jotform has a very powerful cloud of secure servers  and provides a very high-security level through out our hosting provider's servers for stored data. Our SSL certificates support high-grade 256-bit encryption. The submissions received for your forms cannot be viewed unless you are logged into your account or by the other account that has been shared by you using sub-account users.

    For more protection of your data, you may consider enabling Form encryption for your forms so that a private key is generated and the submission data is encrypted and can be read normally only when the private key is supplied. However, you'll need to keep the generated private key in a safe place. If the key is lost, it is not possible to recover the submission data in anyway. For more information on using form encryption, please refer to the guide below:


    If you do not want to store the data in your JotForm account, you may also consider send the form submissions to your MySQL database using PHP and then delete the submissions automatically in your account using Auto Delete Submissions app.

    Hope this information helps! If you have any other questions, please let us know. We will be happy to help.