Why credit card information is not fully visible when my clients submit the form?

  • joyce5083
    Asked on August 22, 2016 at 4:52 AM

    I didn't change anything on my form? Now I need to call them to get the complete credit card number. How do I change it so the entire credit card number is visible online and printable?

    Page URL: https://www.jotform.com//?formID=31325334716146
  • Nik_C
    Replied on August 22, 2016 at 5:21 AM

    I checked your form and I see that you're collecting credit card information on your form which is forbidden according to our Terms of Use:

    Why credit card information is not fully visible when my clients submit the form? Image 1 Screenshot 30

    I removed those fields from your form since it is not allowed to collect such data with our forms, please avoid putting them back or your account will be suspended.

    You can use our payment fields for that purpose:

    Why credit card information is not fully visible when my clients submit the form? Image 2 Screenshot 41

    If you have any questions please let us know.

    Thank you!

  • joyce5083
    Replied on August 22, 2016 at 5:45 AM
    The only item in the payment field that I've ever heard of is paypal. I'm
    sure many of my clients do NOT have a paypal account.
    So there is no way to get an entire credit/debit card number?

    Joyce Ellis
    Joyce's Journeys
    www.joycesjourneys.com
    www.facebook.com/Joycesjourneystravelspecialist
    info@joycesjourneys.com
    "The world is a book, and those who do not travel read only a page" Saint
    Augustine



    _____
    ...
  • beril JotForm UI Developer
    Replied on August 22, 2016 at 7:18 AM

    Hello Augustine,

    Unfortunately, as a part of PCI DSS certification, we're deleting credit card information which was added with plain text.

    Please note that asking credit card information is not possible with plain text and asking credit card information with plain text which is against our terms of use.  If you want to create payment form the only way is creating forms with our Payment tools. Please check the guide below for more information:

    http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

     

    If your customers do not have a PayPal account they will be able to create a PayPal account when the submit the form easily as you see below:

    Why credit card information is not fully visible when my clients submit the form? Image 1 Screenshot 20

     

    If you would like to accept online credit and debit card payments directly from your form without redirecting to the payment gateway provider's site, then you should choose among PayPal Pro, Stripe and Authorize.Net integrations.

    Please, check the guide below for more information:

    https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

     

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.