What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why credit card information is not fully visible when my clients submit the form?

    Asked by joyce5083 on August 22, 2016 at 04:52 AM

    I didn't change anything on my form? Now I need to call them to get the complete credit card number. How do I change it so the entire credit card number is visible online and printable?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on August 22, 2016 at 05:21 AM

    I checked your form and I see that you're collecting credit card information on your form which is forbidden according to our Terms of Use:

    I removed those fields from your form since it is not allowed to collect such data with our forms, please avoid putting them back or your account will be suspended.

    You can use our payment fields for that purpose:

    If you have any questions please let us know.

    Thank you!

  • Profile Image

    Answered by joyce5083 on August 22, 2016 at 05:45 AM
    The only item in the payment field that I've ever heard of is paypal. I'm
    sure many of my clients do NOT have a paypal account.
    So there is no way to get an entire credit/debit card number?

    Joyce Ellis
    Joyce's Journeys
    "The world is a book, and those who do not travel read only a page" Saint

  • Profile Image
    JotForm Support

    Answered by beril on August 22, 2016 at 07:18 AM

    Hello Augustine,

    Unfortunately, as a part of PCI DSS certification, we're deleting credit card information which was added with plain text.

    Please note that asking credit card information is not possible with plain text and asking credit card information with plain text which is against our terms of use.  If you want to create payment form the only way is creating forms with our Payment tools. Please check the guide below for more information:



    If your customers do not have a PayPal account they will be able to create a PayPal account when the submit the form easily as you see below:


    If you would like to accept online credit and debit card payments directly from your form without redirecting to the payment gateway provider's site, then you should choose among PayPal Pro, Stripe and Authorize.Net integrations.

    Please, check the guide below for more information:



    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.