What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Getting notification for incomplete payments

    Asked by bksiyogashala on August 22, 2016 at 06:04 AM


    I had experienced incomplete payment issue from paypal in my previous form,  the person completed the form and received the auto responder email. They thought the registration was successful but is not and I only came to know when I login to to check the submission there I saw the incomplete payment notification. The incomplete payment doesn't have auto notification for both sender and receiver?  

    So this time, I would like to design one button for payment, after payment successful then come to submit button. Is it possible?  Please advise.

    Thanks & Regards,

    May Yeong

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    JotForm Support

    Answered by beril on August 22, 2016 at 07:48 AM

    Hello may,

    It is possible to send a notification and autoresponder if the payment is incomplete as you see below:

    I also suggest you check the guide below for more information about incomplete payments:



    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    JotForm Support

    Answered by beril on August 22, 2016 at 07:50 AM

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there: