Getting notification for incomplete payments

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    Asked on August 22, 2016 at 06:04 AM


    I had experienced incomplete payment issue from paypal in my previous form,  the person completed the form and received the auto responder email. They thought the registration was successful but is not and I only came to know when I login to to check the submission there I saw the incomplete payment notification. The incomplete payment doesn't have auto notification for both sender and receiver?  

    So this time, I would like to design one button for payment, after payment successful then come to submit button. Is it possible?  Please advise.

    Thanks & Regards,

    May Yeong

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    Answered on August 22, 2016 at 07:48 AM

    Hello may,

    It is possible to send a notification and autoresponder if the payment is incomplete as you see below:

    I also suggest you check the guide below for more information about incomplete payments: 

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image
    Answered on August 22, 2016 at 07:50 AM

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there: