- JotForm SupportjonathanAnswered on August 22, 2016 at 09:19 AM
As soon as you were able to remove the encryption on the form using your private key, you should now be able to print and download specific submission only.
Let us know if you need further assistance.
Since the next question was another feature, I created a thread for it here https://www.jotform.com/answers/912336 We will attend to it shortly.
- URI_JOT_FormsAnswered on August 22, 2016 at 12:30 PM
When I removed the decryption key, it encrypted everything on that form... basically, I could not do anything. View the submission or download decrypted data.
- JotForm SupportJohn_BensonAnswered on August 22, 2016 at 02:02 PM
Please try to encrypt the form again. Once you turn on the encryption, it will ask for the Encryption Key. Please select the "I will use my existing keys" option.
After turning on the Encryption, please try downloading the submission as an Excel file.
Let us know if you need further help. Thank you.