What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why submit button is not working on my form?

    Asked by HRAdminMoss on August 22, 2016 at 09:09 AM
    However, now I have another issue. When I fill out the form it just hangs after I press the submit button. the button says please wait... but nothing is happeing. thank you
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    JotForm Support

    Answered by Nik_C on August 22, 2016 at 09:24 AM

    I checked your form and did a test submission(please ignore it).

    Could you please check and let us know if the issue still persists.

    We'll wait for your response.

    Thank you!

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    Answered by HRAdminMoss on August 22, 2016 at 10:02 AM

    Hi,

     

    the problem persists. I deleted the history, cash...tried different browser. not sure what to do next. 

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    JotForm Support

    Answered by Nik_C on August 22, 2016 at 10:34 AM

    Now when I checked your form I was able to replicate this issue, submit button was stuck on Please wait.

    Then I tried to remove the TinyMCE widget and save and that worked. I re-added the TinyMCE widget and tested again and it worked.

    So, could you please try to remove both of your TinyMCE widgets, save, add them again and test?

    Hope it helps.

    Please let us know how that worked.

    Thank you!

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    Answered by HRAdminMoss on August 22, 2016 at 12:58 PM

    it worked, thank you

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    JotForm Support

    Answered by Nik_C on August 22, 2016 at 01:02 PM

    You're welcome, I'm very glad it worked. 

    Cheers!

     

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    Answered by HRAdminMoss on August 22, 2016 at 03:20 PM

    oh no! it is doing it again

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    JotForm Support

    Answered by Nik_C on August 22, 2016 at 03:43 PM

    You can try repeating the steps I have suggested before or you could try using the text field, it allows rich text formating and using html to embed the content:

    It has a very similar functionality and it will prevent the issue when submitting from happening.

    Please let us know if you need more information.