Email notifications are not coming through

  • Profile Image
    paulearney
    Asked on August 22, 2016 at 12:46 PM

    I am not receiving email notifications at “paul@stcroixcreative.com” for the form “Stillwater Turf and Power - Driveway Grading Form”.

    Can you tell me what I can do to correct this?

    Please advise.

  • Profile Image
    ashwin_d
    Answered on August 22, 2016 at 02:22 PM

    Hello paulearney,

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should receive submission emails without any problem. Your email address is also not in our bounce list. I also checked our email logs and found that submission emails are being sent successfully. Please check logs below:

    [2016-08-04 14:01:51] Submission #346142911401525899 Form #62165035688966 SENT to paul@stcroixcreative.com from noreply@jotform.com via AMAZONSES 

    [2016-06-16 16:55:26] Submission #341919726742958550 Form #23466942780159 SENT to paul@stcroixcreative.com from cpctwo@gmail.com via SENDMAIL 

    [2016-06-08 06:18:39] Submission #341190319193171199 Form #23466942780159 SENT to paul@stcroixcreative.com from kevin@idwtechpro.com via SENDMAIL 

    Have you checked your spam folder already? I would suggest you to please check your spam folder and see if the emails ended up there. 

    Please note that it is possible to use your own email address to send submission emails. You will have to add a custom sender email in your account and set it as "Sender Email" of your form's notification email alert. The following guide should help you:

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!