Form Upload Issue

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    Joseph Cunningham 
    Asked on August 22, 2016 at 04:04 PM


    I have a form located here:

    I had previously deactivated it and then reactivated it. It worked fine previously, but now the file upload option at the bottom of the form no longer works correctly. It now says, "You have uploaded an invalid image file type," even though the extensions are correct and match the files being submitted.

    I have cleared the form's cache, and I have delete and recreated the form upload option. It still does not work. Any thoughts?



  • Profile Image
    Answered on August 22, 2016 at 06:10 PM

    Hi Joseph,

    Can you please tell us what is your JotForm username? I tried searching for details about the form, but I could not find information about your account.

    We need to know your account/username so that we can investigate the issue further.

    We will wait for your response.