What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Upload Issue

    Asked by Joseph Cunningham  on August 22, 2016 at 04:04 PM


    I have a form located here: https://webapps.uc.edu/JotForms/forms/form/51892651468

    I had previously deactivated it and then reactivated it. It worked fine previously, but now the file upload option at the bottom of the form no longer works correctly. It now says, "You have uploaded an invalid image file type," even though the extensions are correct and match the files being submitted.

    I have cleared the form's cache, and I have delete and recreated the form upload option. It still does not work. Any thoughts?



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    JotForm Support

    Answered by jonathan on August 22, 2016 at 06:10 PM

    Hi Joseph,

    Can you please tell us what is your JotForm username? I tried searching for details about the form, but I could not find information about your account.

    We need to know your account/username so that we can investigate the issue further.

    We will wait for your response.