Why the form doesn't appear in all browsers?

  • recesco92
    Asked on August 23, 2016 at 4:54 AM

    GoodMorning,

     

    i've set as you sad the iFrame in the page i've attached. The problem is that it work in Chrome but not in the other browser.

     

    Do you have any solution?

     

    Thanks in advance.

     

    Francesco Regis

    Page URL: http://www.sisav.it/prodotto/condizionatori-di-segnale/
  • Nik_C
    Replied on August 23, 2016 at 7:45 AM

    I'm sorry but I was not able to locate the form in the URL you provided. Can you please let us know which form is the one that you have a problem with?

    We'll wait for your response so we can investigate this issue further.

    Thank you!

  • recesco92
    Replied on August 23, 2016 at 9:36 AM

    here it isWhy the form doesnt appear in all browsers? Image 1 Screenshot 20

  • Nik_C
    Replied on August 23, 2016 at 10:59 AM

    Thank you for providing additional information. I did some tests in IE and FireFox and I was able to replicate the issue, form is not showing.

    In Chrome is loading fine, like you mentioned already.

    Try to add this code instead of DOCTYPE in your source code:

    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.1//EN" "http://www.w3.org/TR/xhtml11/DTD/xhtml11.dtd">

    Why the form doesnt appear in all browsers? Image 1 Screenshot 20

    And please let us know how that worked for you.

    We'll wait for your response.

    Thank you!

     

  • recesco92
    Replied on August 24, 2016 at 8:53 AM

    Unfortunately it doesn't work... any other solutions?

     

    Thanks in advance

  • Elton Support Team Lead
    Replied on August 24, 2016 at 9:45 AM

    I check your form's iframe embed code in firefox and its height is modified to zero whenever the form is loaded. That's the reason why the iframe container is not shown because its height is zero. There's probably something in your script that conflicts with the iframe element.

    Anyway, please try this fix.

    In your iframe embed code, insert this code inside the style attribute.

    min-height: 1640px;

    Example:

    <iframe id="JotFormIFrame" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotformeu.com/61964451428360" style="width: 100%; height: 0px; border: medium none; min-height: 1640px;" scrolling="no" frameborder="0"></iframe>

    This might help. Let us know how this goes.

    Thanks!

  • recesco92
    Replied on August 26, 2016 at 4:29 AM

    Thanks for your help! Now it works!