What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I know if my users are receiving auto-responder email?

    Asked by brunoreckl on August 24, 2016 at 08:25 AM

    Estou tendo algumas queixas sobre pessoas que não estão recebendo o email de auto resposta, há alguma forma de confirmar se foi enviado esse email?

    E aproveitando o contato, posso criar alguma rotina para responder às submissões que não receberam o email ?

     

     

    Obrigado novamente pela agilidade e atenção em atender, fora essas queixas quanto ao recebimento do email estamos muito satisfeitos com o serviço oferecido por vocês.

     

    Att.

    Bruno César F. de Oliveira

    autoresponder auto-responder not working not receiving
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    JotForm Support

    Answered by John_Benson on August 24, 2016 at 09:36 AM

    We don't have a tool to check if the user received the autoresponder email or not. I opened your form and did a test submission. I entered my email address in the email field and submit the form. I was able to receive the autoresponder email in my Google Mail. Here's a screenshot:

    I would advised you to ask your users to check their spam mails or junk folders. It is possible that the email address they entered is blocking JotForm emails. They may need to white-list our mail servers, here's a guide: Whitelisting-JotMails-IP-Addresses

    You can use a third party services like Mandrill. This web app allows you to check how many emails were sent out or whether the emails were opened or not. Here's a helpful guide: How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Let us know if you need further assistance. Thank you.