Our forms stopped going to Dropbox.

  • ICONCC
    Asked on August 25, 2016 at 7:51 AM

    Hi Team

    Everything was fine but I discovered today that the forms stopped going to Dropbox for some reason. Everything is normal user side when the form is filled out, I see the submissions are there, but they aren't hitting Dropbox. The integration seems to be active so I am stumped as to why it has suddenly stopped working. Can you assist, please?

    Page URL: https://eu.jotform.com//?formID=53394518076361
  • Rose
    Replied on August 25, 2016 at 10:09 AM

    We are sorry for this inconvenient situation.

    Could you please remove integration first and re-integrate again? If it still does not work properly even after this, please let us know to inspect it deeply. 

    In the meantime; If you have more questions or if you need any further assistance by our side, please do not hesitate to contact us. We would be glad to help you. 

  • ICONCC
    Replied on August 26, 2016 at 1:43 AM

    Hi Rose

    I disconnected and reconnected but it is still not operational, I would be very grateful if you could investigate more at your earliest possible convenience, please. 

    Regards

     

    Chris

  • Chriistian Jotform Support
    Replied on August 26, 2016 at 1:51 AM

    I cloned your form and integrated that clone with my dropbox. I can't seem to replicate your issue on the clone. Upon submission of the cloned form, the submission and the uploaded file were both sent to the Dropbox folder.

    Our forms stopped going to Dropbox Screenshot 20

    Can you please clear your form cache and try again? If the issue persists, you can also try cloning my form and using that to integrate with your dropbox. Here's the link to my version of your form: https://form.jotform.com/62380918150959 

    Please do let us know how it goes.
    Regards.

  • ICONCC
    Replied on August 26, 2016 at 2:45 AM
    Hi Rose
    I disconnected and reconnected but it is still not operational, I would be very grateful if you could investigate more at your earliest possible convenience, please. 
    Regards
     
    Chris
     
    Sent: Thursday, August 25, 2016 at 4:09 PM
    ...
  • Chriistian Jotform Support
    Replied on August 26, 2016 at 3:05 AM

    Hello Chris.
    Can you please try cloning my version of your form and integrate that with your dropbox? Here's the link to my version of your form: https://form.jotform.com/62380918150959.

    You can clone it to your account by following this guide: How to Clone an Existing Form from a URL.
    Please keep us update on this issue.
    Thank you.