Why I'm not receiving submissions to my email?

  • Profile Image
    sbleituracorporal
    Asked on August 25, 2016 at 08:14 AM

    Fiz o procedimento para remover o e-mail contato@leituracorporalbrasil.com.br da lista de rejeição e não resolveu.

     

    Fiz a inscrição no site, ela chegou aqui e não chegou no e-mail acima.

     

    Até cadastrei um segundo e-mail (ceo@leituracorporalbrasil.com.br) que também não chegou.

     

    Preciso de ajuda

     

    Wandy Casalecchi

  • Profile Image
    Nik_C
    Answered on August 25, 2016 at 10:16 AM

    I checked your email in our logs and it is not in Bounce list anymore, as you can see below:

    Did you check your Spam/Junk folder, since it could be that your email went there.

    Please take a look and let us know if that's the case.

    Thank you!

  • Profile Image
    sbleituracorporal
    Answered on September 12, 2016 at 07:07 PM

    Enviei um teste para o meu formulário e apesar de ter chegado aqui na caixa de entrada, não chegou no meu e-mail.

     

    Sempre chegavam os e-mails e de repente pararam de chegar e nada do que vocês me sugerem está resolvendo.

     

    Não está chegando na caixa de spam/junk.

     

    O que eu devo fazer mais?

     

    gratidão

     

    wandy casalecchi

     

     

  • Profile Image
    Kiran
    Answered on September 12, 2016 at 10:31 PM

    I see that the both email addresses are added to our bounce list since the emails sent to these addresses are repeatedly failed. I have removed the email addresses from the bounce list and you should be now able to receive the emails without any issue. 

    Also, please try whitelisting JotForm email addresses and IP addresses to ensure the delivery of the emails to your email addresses and refer to the guide below for troubleshooting certain email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    If the issue still persists, please let us know. We will be happy to assist you further. 

  • Profile Image
    sbleituracorporal
    Answered on September 13, 2016 at 12:22 PM

    Olá

     

    Fiz tudo isso (tudo mesmo) e nada está funcionando.

     

    Vou acompanhar as inscrições aqui pelo site mesmo, pois está dando muito trabalho resolver isso.

     

    Agradeço a atenção

     

    Wandy Casalecchi

  • Profile Image
    Kiran
    Answered on September 13, 2016 at 12:45 PM

    I understand. Please follow the steps provided in the guides provided and let us know if the issue still persists. We will be happy to assist you further. 

    Thank you! 

  • Profile Image
    webcraion
    Answered on February 15, 2017 at 12:32 PM

    comigo acontece o mesmo, conseguiu?
  • Profile Image
    Nik_C
    Answered on February 15, 2017 at 01:35 PM

    @webcraion,

    I opened a separate thread for you and we'll attend it here: https://www.jotform.com/answers/1067268

    Thank you!